Terms and Conditions

Obituaries

Sumner Voiles Funeral Chapel and our partner companies may publish obituaries that we have been asked to submit for publication to local/national media on our website.

We will not publish information about services that families request remains private. We will honor any written requests from the decedent’s legal next-of-kin to remove a published obituary.

We reserve the right to edit, or refuse to list, a condolence that contains language that is unlawful, harmful, fraudulent, threatening, abusive, defamatory, vulgar, obscene, profane, hateful, racially, ethnically, or otherwise objectionable, or encourages conduct that might constitute a criminal offense.

Information, errors and links on website

We reserve the right to change the information contained in this website without notice. We are not responsible for any unintentional errors that may be contained in this website.

Links to other websites are provided for your convenience and should not be construed as an endorsement of another website or of the business referred to, or promoted, in another website. We grant you permission to follow links to other websites, but we cannot be held responsible for any content errors, copyright violations, libelous statements, offensive subject matter, or any other material that may be contained in those websites, or in any succeeding websites that may be reached by following those links.

Shipping of Cremated Remains Policy

We can package, transport, and mail cremated remains by U.S. Registered Mail only (other carriers will not accept cremated remains) anywhere in the United States for an additional cost (not including the cost of the urn).

Refunds & Returns Policy

If for any reason you did not use an item or service, you are entitled to a refund. All refunds will be credited to the credit card used at the time of purchase.

Privacy Policy

We understand that your privacy is an important issue when visiting our website and using our online service to order a cremation or burial. Therefore, we have provided the following information to help you understand what information we may gather from our site, and how we may use this information once it has been gathered.

Personal Information

Sumner Voiles Funeral Chapel may collect personal information that you provide when you complete any online form, application or survey. Information you provide in a request for service or information link/email will be forwarded to one of our associates or affiliates so a staff member can respond to the request.

Sumner Voiles Funeral Chapel may contact you if you submit a request for additional information with regard to that request. Our company is the sole proprietor of all data files gathered, and we will not rent or sell your personal information or that of the decedent to non-affiliate companies without your consent.

Site Visitorship Data

Sumner Voiles Funeral Chapel uses aggregated site visitorship data to improve the content and services offered to site visitors. All reports cite visitorship data on an aggregate, anonymous basis, which means that no personal information is associated with it. This data may include:

  • The number of people who visit our site
  • The pages they visit
  • The amount of time they stay on our site
  • The domain name of the site where visitors are connecting from (e.g. comcast.com)

Use of Cookies

“Cookies” are small text files that a website transfers to a site visitor’s hard disk or browser for added functionality or for tracking website usage. Sumner Voiles Funeral Chapel does not use cookies to gather personal information, like a person’s name or e-mail address. In order to measure the effectiveness of our online presence, we may use cookies to identify repeat visitors to our website, to determine the path visitors take on our site, and to identify visitors who came to our site as the result of a link on a third party website. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis.

Security

Sumner Voiles Funeral Chapel uses SSL (Secure Socket Layer) encryption technology to protect credit card information submitted in an online form. This technology protects you from having your information intercepted by anyone other than our company while it is being transmitted.

We work hard to ensure that our systems are secure and that they meet industry standards. Where appropriate, we employ firewalls, encryption technology, user authentication systems (e.g., user names and passwords), and access control mechanisms to control access to systems and data.

Hyperlinks

This website contains hyperlinks or “links” to other sites, and other sites may “link” to this site. Websites linking to and from this site may have different privacy practices from the ones described in this Privacy Policy statement. You should read the privacy statements of other websites you visit. This privacy statement applies solely to information collected by this website.

Changes to Our Internet Policies

Sumner Voiles Funeral Chapel will occasionally make changes to our policies. We recommend that you revisit this statement from time to time to learn of new privacy practices and policy changes.

Contacting the Webmaster

Your comments about our services and policies are important to us. If you have any questions, concerns, or complaints about any of our policies, or you want to tell us what you think about any of our on-line products and services, you can use the “Contact Us” form/link accessible from every page on this site, or you can send an email directly to our Webmaster by writing to info@sumnervoiles.com.

This policy statement was last amended in 2018.

What Our Customers Say

Paul G.
October, 2018
Every person I spoke with the entire time cared how we were doing. That meant a lot to us.
Dan D.
October, 2018
We were told to call Sumner Voiles and we were glad we did. Quality service at a low price.
Rob S.
October, 2018
We cannot say it enough; This is a good place with good people working there.
Matt B.
November, 2018
Everything they said they would do, they did. We felt that we were in the hands of true professionals,
Brian L.
September, 2018
They accomplished in days what would have taken others weeks.